Empowered by our motto, "Making Data Matter", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data.

We are data experts, guiding our clients through their data journey regardless of their level of maturity in analytics. As an end-to-end partner, we address varied challenges that our clients face, from Advanced Analytics, Cloud, Data Governance, Visualisation to Enterprise Performance Management, from advisory to delivery.

With more than 3200 employees in all corners of the world, Keyrus is dedicated to helping businesses taking advantage of the Data and Digital paradigm to enhance their performance, facilitating, and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Job Summary 

Keyrus is looking for a Cloud Engineer – Exchange and Voice Specialist to support and manage Microsoft 365 services, specifically focusing on Exchange Online and Microsoft Teams Voice. 

Working under the client's guidance, the specialist will be responsible for ensuring the availability, security, performance, and compliance of email and voice systems in a hybrid cloud environment.

You will participate in on-call support rotation (up to 1 week every 4 months for Level 2/3 support)

Note: All applications/CV’s must be submitted in English.

Key Responsibilities

• Administer and configure Exchange Online settings, policies, mail flow rules, and mailbox provisioning
• Manage and support Microsoft Teams Voice Services, including call routing, policies, and performance monitoring
• Configure and maintain Teams-compatible meeting room devices
• Integrate Microsoft Teams with Call Manager systems and manage voice connectivity
• Administer VoIP and PSTN services within Microsoft Teams
• Implement and manage email and voice security, including Advanced Threat Protection (ATP)
• Ensure regulatory and policy compliance for email and voice services (e.g., retention, eDiscovery, legal holds)
• Automate administrative tasks using PowerShell scripting and develop automated workflows
• Provide user support and troubleshooting for Exchange Online and Teams Voice issues
• Monitor system health, performance, and usage, and generate reports using admin tools
• Stay updated on new features and best practices in Exchange and Teams Voice
• Enforce voice communication standards and maintain internal voice policies
• Develop and test disaster recovery and business continuity plans for email and voice systems
• Collaborate with other IT teams on cross-functional initiatives and communication strategies
• Participate in on-call support rotation (up to 1 week every 4 months for Level 2/3 support)

Requirements for the role 

• Proven experience managing Exchange Online in a hybrid or cloud environment
• Strong expertise in Microsoft Teams Voice Services, including voice policy configuration and call routing
• Familiarity with meeting room device integration with Microsoft Teams
• Experience with Call Manager systems and integration with Teams
• Hands-on knowledge of VoIP and PSTN connectivity within Microsoft 365
• Practical experience implementing email and voice security measures, including ATP
• Understanding of compliance tools in Microsoft 365 (e.g., eDiscovery, DLP, retention policies)
• Proficiency in PowerShell scripting for Microsoft 365 administration
• Demonstrated ability to troubleshoot complex issues in Exchange and Teams
• Familiarity with monitoring tools such as Exchange Admin Center, Teams Admin Center, or similar
• Commitment to continuous learning and keeping up with Microsoft 365 updates
• Knowledge of industry standards for VoIP and unified communications
• Experience developing and executing disaster recovery plans
• Excellent collaboration skills and ability to work within cross-functional IT teams
• Availability for periodic on-call support duties
• Fluent in English
• Must be a Portuguese or European citizen

What we offer at Keyrus Portugal:

• Competitive salary based on your skills & experience and according to the Data market practice
• Meal allowance of €8.32 per day
• Flexible benefits option
• Private Medical Insurance
• 22 days of annual leave (increasing every 3 years up to a maximum of 25 days)
• Training Program through KLX (Keyrus Learning Experience) Platform

Why Keyrus?

Joining Keyrus means joining a market leader in the Data Intelligence field and an (inter)national player in Management Consultancy and Digital Experience.

Keyrus Portugal operates on five guiding pillars that shape our approach to work and collaboration – Diversity; Trust; Flexibility; Ownership & Innovation - we're dedicated to cultivating a team as diverse as the challenges we take on. 

We embrace and celebrate the rich variety of backgrounds, perspectives, and talents that each individual brings. We firmly believe that diversity fuels innovation, ignites creativity, and propels us towards greatness. 

Regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other dimension of diversity, everyone is not only welcome but valued here. 

Join us in shaping a future where everyone can thrive!