Empowered by our motto, "Making Data Matter", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data.

We are data experts, guiding our clients through their data journey regardless of their level of maturity in analytics. As an end-to-end partner, we address varied challenges that our clients face, from Advanced Analytics, Cloud, Data Governance, Visualisation to Enterprise Performance Management, from advisory to delivery.

With more than 3200 employees in all corners of the world, Keyrus is dedicated to helping businesses taking advantage of the Data and Digital paradigm to enhance their performance, facilitating, and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Job Summary 

Keyrus is looking for an IT Technical Support Specialist to provide first and second-level support for end-user IT assets. This role involves hardware and software support, device imaging and deployment, and incident resolution to ensure smooth IT operations. The specialist will work on-site at headquarters in Brussels, collaborating with cross-functional teams to maintain and enhance IT service delivery.

Note: All applications/CV’s must be submitted in English.

Key Responsibilities

• Provide technical support and troubleshooting for end-user IT devices.
• Perform equipment testing, configuration, and deployment using Microsoft Configuration Manager (MCM).
• Manage hardware staging, inventory updates, and IT asset tracking.
• Oversee the enrollment, setup, and distribution of devices to users.
• Diagnose and resolve technical issues in coordination with the IT support team.
• Maintain an up-to-date understanding of Windows operating systems, Microsoft Office, and other desktop applications.
• Support incident management, service requests, and user complaints in alignment with ITIL best practices.
• Participate in weekly sprint planning meetings to define tasks and objectives.

Requirements for the role 

• 2+ years of experience in IT support with a higher vocational degree, or 4+ years of experience with a secondary educational qualification.
• Hands-on experience with Microsoft Configuration Manager (MCM) for device imaging and deployment.
• Strong knowledge of Windows OS environments, Microsoft Office Suite, and IT hardware.
• Understanding of computer network technology in a Microsoft Windows ecosystem.
• Excellent troubleshooting skills with a structured problem-solving approach.
• Fluent in Portuguese
• Fluent in English
• Must be a Portuguese or European citizen or have a work permit for Portugal or Belgium.

Good to have

• Microsoft Certified Desktop Support Technician (MCDST) certification.
• ITIL Service Operations Certification or equivalent experience in IT service management.
• Previous experience in an international or military-civilian environment is a plus.

What we offer at Keyrus Portugal:

• Competitive salary based on your skills & experience and according to the Data market practice
• Meal allowance of €8.32 per day
• Flexible benefits option
• Private Medical Insurance
• 22 days of annual leave (increasing every 3 years up to a maximum of 25 days)
• Training Program through KLX (Keyrus Learning Experience) Platform

Why Keyrus?

Joining Keyrus means joining a market leader in the Data Intelligence field and an (inter)national player in Management Consultancy and Digital Experience.

Keyrus Portugal operates on five guiding pillars that shape our approach to work and collaboration – Diversity; Trust; Flexibility; Ownership & Innovation - we're dedicated to cultivating a team as diverse as the challenges we take on. 

We embrace and celebrate the rich variety of backgrounds, perspectives, and talents that each individual brings. We firmly believe that diversity fuels innovation, ignites creativity, and propels us towards greatness. 

Regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other dimension of diversity, everyone is not only welcome but valued here. 

Join us in shaping a future where everyone can thrive!